Our quality approach

Since 1987 KCI has been working within clearly defined Quality management principles, according to the ISO 9001 standard. The Management Team of KCI believes in Quality as:

• a success factor for development
• a way to create attainable and long-lasting competitive advantage
• the best means to meet the needs of customers, shareholders, collaborators and stakeholders
• a way to meet statutory and regulatory requirements through numerous improving initiatives in all companies within the Group.

Our quality activities

In order to guarantee the maximum customer satisfaction over time, a number of priority intervention areas has been defined regarding:

• processes
• organisational models
• search for continual improvement

Specific programmes have been developed for each of these areas:

• Maximising effectiveness and efficiency with particular attention to
  • improved productivity
  • continued innovation
  • flexibility and precision in services
  • a way to meet statutory and regulatory requirements through numerous improving initiatives in all companies within the Group.
• Continued commitment to research, development and implementation of methodologies designed to pursue excellence in all company processes
• Result-orientation, with emphasis on initiative, competitive system, collaboration, empowerment, team-work